Frequently Asked Questions
How long does shipping take?
We offer standard shipping (5-7 business days) and expedited shipping (2-3 business days) options. Orders are processed within 1-2 business days before shipment. Shipping times are calculated from the date your order ships, not from the date of purchase. International orders may take 10-15 business days depending on destination.
What are your shipping costs?
Shipping costs vary based on your location and the shipping method selected. We offer flat rate standard shipping on orders over $200 within Canada. For orders under $200, standard shipping starts at $15. Expedited shipping is available for an additional fee. International shipping rates are calculated at checkout based on weight and destination.
What is your return policy?
We offer a 30-day return policy on all items in their original condition with original packaging. To initiate a return, please contact our customer service team at support@yimikacollective.com with your order number. Once approved, we'll provide you with a return address. Refunds are processed within 5-7 business days of receiving your returned item.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email. You can use this number to track your package in real-time on the carrier's website. If you don't receive a tracking email, please check your spam folder or contact us at support@yimikacollective.com and we'll be happy to provide your tracking information.


